Refund policy
General Policy
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All sales are considered final unless otherwise stated in this policy.
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We do not accept returns or exchanges for reasons of hygiene and safety.
Eligibility for Refunds or Store Credit
Refunds or store credit will only be considered under the following circumstances:
Factory Defects
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If your item has a verified factory defect, you may request a return or exchange.
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Defect claims must be submitted within 3 days of receiving your order.
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Items must be unused, in their original packaging, and accompanied by proof of purchase.
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Once inspected and approved, you will be eligible for either:
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A replacement of the same item, or
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Store credit equal to the purchase value.
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Damages Not Covered
We will not be held responsible for:
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Damages caused by courier services during transit.
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Damages resulting from neglect, misuse, or failure to properly care for the item after delivery.
Refunds
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Approved refunds will be processed as store credit unless otherwise agreed.
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Refunds will not be issued for items returned without prior approval.
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Processing times may vary, but we aim to resolve approved claims promptly.
How to Submit a Claim
To request a return or refund for a factory defect:
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Contact us at returns@styledbyash.co.za within 3 days of delivery.
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Provide your order number, clear photos of the defect, and a description of the issue.
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Our team will review your claim and notify you of the outcome.
Contact Us
For questions about this policy email us at: 📧 queries@styledbyash.co.za or to submit a claim email us at: 📧returns@styledbyash.co.za